Schedule of events

EXPO DAY 1

WEDNESDAY 25 MARCH

11.00am – 11.45am | Bringing the experience back the retail

TAB is revitalising the retail offering to better engage and excite customers in-venue—through innovative new products, enhanced betting experiences, and dynamic promotional displays.

Brett Newman, State Manager QLD|NT & Ben Koetsier, General Manager Retail Channel

MAX will highlight key trends shaping the venue landscape, including how targeted, personalised loyalty programs can reduce customer churn and address growing competition. The session will also showcase MAX’s readiness for Queensland’s new monitoring technology, leveraging AI to enhance reporting, support compliance, and strengthen harm minimisation practice, helping venues remain informed and future-ready.

Nick Keenan, General Manager – MAX

12.00pm – 12:45pm | Negotiating with tech providers

This session will explore the key issues to consider when entering agreements with technology partners, including contractual terms, intellectual property, privacy obligations, data storage requirements, and indemnity provisions, helping businesses better manage risk and protect their interests.

Ben Waldeck LLB, Senior Associate, Rubicon Law

1.00pm – 1.45pm | Building connected community partnerships

Discover how collaboration can strengthen your venue’s impact and reputation through meaningful partnerships. This session explores practical ways to connect with local organisations, suppliers, and community groups to create shared value. Learn strategies to turn community engagement into lasting relationships that drive both social and business success.

Chris Boyle, Chief Visionary Officer, StandbyU Foundation

2.00pm – 2.45pm | Diversification strategies

Future proof your venue by unlocking property assets for long-term success. Learn how underutilised land or surplus car parks can be repositioned into revenue-generating assets like childcare, medical, a hotel or seniors living. Anna’s presentation will help clubs understand where their biggest untapped opportunities sit.

Anna Porter AAPI/CPV, Principal & Property Advisor, Urbanite

3.00pm – 3.45pm | Gambling health in venues

Learn how to empower your staff to recognise gambling-related behaviours, minimise potential harm, and foster a safe, supportive environment for both patrons and employees. This highly engaging and informative session is ideal for anyone involved in gaming operations.

David McAnalen, Gambling Health Services Manager, Clubs Queensland

4.00pm | Expo doors close

Happy hour on the show floor (concludes at 5.00pm)

EXPO DAY 2

THURSDAY 26 MARCH

On the Discovery Deck

11.00am | AHG Expo Diageo Cocktail Competition – The Spritz

Alternating heats with Diageo’s Christopher Lai, cocktail-making masterclasses.

11.00am – 11.45am | Women in Leadership

Knock-Out Imposter Syndrome, step into your power and silence the inner critic. Whether you’re an individual contributor ready to grow, an aspiring manager seeking clarity, or a seasoned people-manager, this dynamic session with help you lead with confidence.

Global Gaming Women (GGW)

12.00pm – 12.45pm | The Art of Kitchen Management

Did you know the most important tool a chef can have in the kitchen is an iPad? Is it cheaper to make or to buy? Are those mushrooms fit-for-purpose? Find the answer to these questions plus how you can control transparency on your costs in the kitchen during this energetic and engaging session.

Andrew Briese, Director, Cooking the Books by Quantaco

1.00pm – 1.45pm | What governments get wrong about hospitality, and what should replace it

A constructive reform agenda focused on productivity and viability (think skills, migration settings, training, red tape, planning, AI, and IR), this session will provide you with clear advice on how venues can participate in advocacy without it becoming a time sink.

Wes Lambert, CEO Australian Restaurant & Café Association